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Quality should be embedded within every process of your value stream.  Numerous organizations lack a robust Quality Assurance system, and therefore miss on opportunities to deliver quality to their customers (or their rival’s customers). 

How often do you review quality issues with your production?  Is your team versed in PDCA / DMAIC?  Do you regularly attend “5 Whys” or Fishbone sessions?  Are your Continuous Improvement teams working on safety, quality, on time delivery or cost reduction projects?